Bevilles | Miranda

I visited Bevilles Jewellery Miranda to return or exchange a pair of earrings that were purchased for $100 as a gift and have never been worn. I had not been able to return them earlier due to work commitments.nnThe staff member inspected the earrings and acknowledged that one was faulty. While standing in front of me, she then physically bent the earring, altering it, and stated u201cWhere is the problem?u201dnnDespite the item never being worn and having a fault, I was refused an exchange or refund due to u201chygiene reasons.u201d I was very disappointed with how the item was handled and with the lack of customer service shown.nnI then went to Prouds Jewellers and Angus & Coote, where I was advised that there is no such law under Australian Consumer Law allowing u201chygiene reasonsu201d to override a refund or exchange for faulty jewellery or by disregarding the customeru2019s word when a fault is present or unworn. I was also advised that Bevillesu2019 handling of this matter was unprofessional and inconsistent with standard retail practice. She also handed me a brochure and told me to complain to fair trading and also my bank to dispute this matter.nnI have since escalated this matter to NSW Fair Trading, who advised that a retailer should not alter a customeru2019s item during inspection and cannot refuse a refund or exchange for faulty goods under store policy. I have also escalated this issue to Bevilles head office customer service and my bank, which is currently assisting me with recovering my refund.nnThis experience did not align with my expectations or with consumer rights regarding faulty goods. I hope management reviews this matter and improves how similar situations are handled in the future.

I purchased a gold necklace from this shop, but the quality was extremely disappointing. The chain broke the very first time I wore it. When I returned to the store, the cashier seemed confused about what the issue was, even though the chain had clearly snapped. After some time examining it, they eventually offered me an exchange.nnHowever, the replacement was no betteru2014the new chain snapped in three different places shortly after. This experience was frustrating and a clear indication of poor product quality. I would not shop here again.

The staff at this store are polite and helpful. I made a mistake about an item and it was clear to the staff that the error was on me however they professionally and courteously assisted me without fuss or annoyance. Very impressed by their customer service! Thank you