Rizwan !!! Wow what can I say? This lovely lady went above and beyond and was so persistent to make sure that I was happy. She was so professional and kind hearted. She was not pushy in her sales and so sincere. Her service is personalised in such a way that it feels like youu2019ve known her your whole life. I will definitely be going back and purchasing more from Michael Hill as long as rizwan Is therennShe is a massive asset to this company and canu2019t thank her enough

My grandson took his MHJ watch in, a week before Christmas, to get a link removed. Served by a rather rude sales person who told him to take it elsewhere. What happened to customer service the company once proudly prided themselves on. Not good enough Miranda MHJ, you need to step up & do better.

I bought a 10KT 08TDW MINI SOLITAIRE necklace on 5 September 2025 as a 21st birthday gift. My friend opened it on 7 September and the chain snapped within minutes of wearing it, without any damage caused. When I returned it, the staff kept delaying, first saying only the manager could decide, then insisting it be sent away for 2 to 3 weeks. Now thereu2019s no birthday present for almost a month after the birthday. This feels like stalling instead of taking responsibility for selling a faulty product. Extremely poor customer service and poor quality of product!nnIu2019ve reposted this review here on Google because my original review on Michael Hillu2019s own website was apparently rejected for u201cnot meeting their guidelines.u201d