Michael Hill | Hurstville

I received a small diamond necklace for a Christmas present but it was a shame that the chain of the necklace was broken not able to close properly without detaching and falling off. We arrived at the store and they took it back for repairs and they took it in however we looked at new chains in their store since my friend needed one to go with her charms. The silver chain my friend liked was around six hundred dollars for a singular silver chain, the jewelry was pricey and the staff standing around were horrible they kept giving us dirty looks and whispering something. In the end we just left not buying anything since the lady selling us was trying to pressure us into picking more expensive gold chain that she specificity said wasnu2019t her type of jewelry.

We had a wonderful experience at this store, all thanks to Elenau2019s amazing customer service. From the moment we walked in, she made us feel welcome and valued. We were unsure about what to choose, but Elena patiently asked the right questions, showed us several great options, and helped us find the perfect one. Her support and professionalism were nothing short of outstanding.

I was very much disappointed by the behaviour of Some staffs particularly the Asian lady named Zia. As I was interested in one of the tennis bracelet which only comes in bigger wrist size and I told the darker colour lady ( Maybe Indian ), that I was lil disappointed as it doesnu2019t come in any other size, My wrist size is large and it was even big for me which she told me that this is a standard size which fits everyone ( Clearly it was too big for me, The Indian lady and the Asian lady which the Indian lady agreed that it was big for everyone ) and then the Audacity to say if you go higher priced then I can order different sizes ( Which makes me think that She wants the higher margin sale and was extremely pushy for bigger priced item)nnAs I was telling her that a lot of girls have smaller wrist size maybe small and medium so they donu2019t have any option to go somewhere else because there is no size and instead of saying sorry Micheal hill donu2019t make them.nnThe Asian lady named Zia comes in and straight away told me that There is a store at the back, You can go there and buy, it only cost $75. Without understanding the context or anythingu2026 she was trying to make me feel less. It is Clear that she doesnu2019t understand English quite well and the Irony is that she is the manager who canu2019t understand or solve the problem in English.nnIf this is the attitude of the staffs then nobody will come shop in Micheal hills Hurstville and let me make it very clear, Me along my family wonu2019t shop in Hurstville Michelle Hills..nnIf Staffs like the Indian lady where she is pushy for higher margin sales and the Asian lady where she canu2019t understand the context neither English then the shop is going downhill. I want the authority to take this case seriously because nobody wants to feel lesser. Thank you