so so happy with my experience at Michael Hill Broadway! the jewellery is stunning, and the staff were super friendly and welcoming. huge thanks to Vivian for assisting me in selecting a necklace, it was exactly what I had in mind!! she knew exactly what I wanted and made my experience seamless - not to mention, she was lovely to talk to!

My partner had bought me a bracelet and I had gone to get it quoted to get fixed. They took my bracelet and said it will be one to 2 days at most to get the quote. It has now been over two weeks and I have not heard anything from them. There are many other jewelry places you can buy from rather than here their stuff will break easily and they wonu2019t bother getting a quote to fix it or fix it.

Went to the store today 29/12/2022 at 1pm to see about having a bracelet (purchased for a Christmas gift) resized. The man and woman were doing nothing standing in an empty shop giggling to each other. He seemed much more interested in her than offering any customer service and gave us such attitude when we questioned why they hadnu2019t answered the phone all morning that my partner just wanted to return the bracelet. He offered very vague advice on whether or not the bracelet could even be resized and seemed like he just wanted us to leave so he could get back to talking with the girl. I have never encountered such poor customer service that once our $800 Christmas vouchers are spent, I donu2019t think I will ever shop there again.