Michael Hill | Bondi Junction

Avoid Michael Hill at all costs. The customer service in this store is almost comical, from management down to the part-time staff.nnI bought an item here the other day and mentioned to the woman who served me (who barely spoke English) that I wasnu2019t completely sure about it and might need to return it if it wasnu2019t right. She reassured me that it wouldnu2019t be a problem. At no point did she mention that there were no refunds or exchanges. In fact, the impression given was the opposite. It seems clear that staff may be operating on some form of commission structure where closing the sale is more important than the customer experience.nnWhen I got home, I noticed the receipt said no exchange, so I called the store. I was told there shouldnu2019t be an issue and that the manager would be in the following day and could arrange the refund.nnI then made the 45-minute journey back to the store after being advised to do so. The manager clearly didnu2019t want to deal with the situation and told me to leave it with him for a few hours and return later that evening. I did exactly that and ended up waiting around the area for most of the day because it made no sense to travel home and back again.nnAfter waiting seven hours, I returned to the store only to find that the manager had already gone home u2014 without calling me, despite saying he would.nnTo make matters worse, when I returned I was met by two staff members who were incredibly unprofessional. One accused me of lying and claimed she was present when I made the purchase (which she wasnu2019t), while the other attempted to defend her behaviour.nnIn total, I wasted an entire day dealing with this situation. The hiring standards in this store u2014 from management to staff u2014 seriously let it down. There are far better jewellery stores in the centre with much higher levels of professionalism and customer service.nnJudging by the other reviews, Iu2019m clearly not the only person who has had this experience.nnAvoid.

Incredible new store experience with a wonderful selection of nice jewellery. Customer service was friendly and on point. Will be back again to browse.

Disappointed with Michael Hillu2019s customer service. My bracelet broke after just one month, and despite having taken out insurance, I was told they couldnu2019t help once it was lost u2014 not even offering a voucher or any goodwill. A bad first impression of both the product quality and customer service.