Michael Hill | Brookvale

Website said shop had stock of earrings I wanted, drove down to buy with cash and no stock. Asked when stock would be in - later today, so I asked to pay for it while I was there but refused because thereu2019s no stock. Website says there is stock - doesnu2019t update in real time apparently - yet cash register is aware no stock so canu2019t pay for it in advance before it comes in. Itu2019s 2025 - youu2019d think their cash register would talk to their website. Wasnu2019t exactly a very friendly assistant either who didnu2019t really care. Later decided Iu2019d order click and collect online and just wait for stock - buy sales lady called me a few hours after my order was placed and said I HAD to call the main number and cancel my order as they had no stock (despite me saying I was happy to wait). I suggested SHE organise the cancellation since that was her choice and asked if she could ask customer service (while she was on the phone) to change it to delivery (as free postage) but she refused to ask. She cancelled it, I then re-ordered for delivery (still waiting). Wonu2019t ever go back to this store and looking at the other reviews, lots of people feel the same way! Lots of other jewellers at the mall or online to pick from

Visited this store last week on Saturday, was interested in purchasing gold and silver bracelets/ jewellery but the staff here was quite cold; two ladies behind the counter one Indian and one Italian started laughing at me when I told them Iu2019d come back in 15 min after checking the neghoubring jewellery shopu2026 they dealt unprofessionally and had 0 experience on customer serviceu2026 HR or corporate if you read this review you need to hire better staff which donu2019t sit behind the counter getting paid to chit chat, paint nails and gossipnnHereu2019s the picture below of my purchase from the neighbouring shop, exceeding $5500 I am glad I did not bring my business to Michael hill warringah mall..

Great shopping experience. Excellent customer service from all the staff.nWarranty and cleaning service is novel as I have never seen this with Prouds and other jewellery outlets.