Michael Hill | Chatswood

Went there before to look at a necklace and was served by the old lady with black hair and a lot of big rings. At first she greeted me warmly and helped me look at the jewelry, but after I said thank you and Iu2019ll come back another day to buy them her smile immediately dropped and didnu2019t say goodbye back to me.nFast forward about 2 months I came back a couple days ago to look at some pieces i saw online (just wanted to see how they looked in person) and that same lady was there with another younger lady and when I approached them for help, the old lady immediately cut off the younger lady and began trying to help me as I was dressed up that day.nWhen trying on pieces she was extremely pushy and constantly asking if I liked them and if I was going to buy them. I made it clear that I just wanted to see them in person first and try them on before deciding which to buy.nOverall the whole situation felt forced, uncomfortable and like I was being judged by her the whole time.n(Also when I tried to lighten the mood by saying that the pieces were beautiful and today was lovely etc she just responded like a robot and had this mean, judgy look).nAt the end, I said thank you, Iu2019ve had a look and I will come back another day to buy them and once again her smile immediately dropped and barely said a normal bye to me.nNext time I go to purchase my 4-5 pieces she will definitely not be getting my commission lol.nMy mum and I love APM Monaco and I bolted there after, had the most lovely sales girl, did not push me into buying things, smiled warmly the whole time. I couldnu2019t find anything I liked in their new collection and said thank you as I left and the girl was still so friendly and sweet.nOn top of that, APMu2019s store is much more elevated and comfortable to be in and prices are usually cheaper than Michael Hill.nnAnyway, the only reason this review isnu2019t one star is because Michael Hillu2019s pieces are genuinely beautiful, high quality and wearable.nShame to see that lady ruin a lovely experience with a beautiful store.

I went into store to purchase a wedding band and to try on a tennis bracelet. Staff did not acknowledge me at all. I waited at the counter for a while before going up to a staff member who still wouldnu2019t give me eye contact and immediately walked off. There were three staff members just at computers and looking at papers. As soon as a man with a shirt entered, he was served straight away. ZERO customer service. The only time someone looked up was when I started to walk out.

Turned up to look at wedding bands. Stood around waited for someone to serve usu2026 so we sat down eventually.. still nothing. My partner goes up to the counter the lady looks at her and walks off and then still nothing no service.. they then walk off and serve the next couple. Talk about ruining an experience thatu2019s meant to be exciting. Thanks for nothing