Michael Hill | Eastgardens

As the rest of the reviews indicate, do not shop here. I will be shouting it from the rooftops and telling everyone I know so they avoid the shocking service Iu2019ve experienced.nnI spent $600 and Iu2019ve never felt like such an inconvenience to a business before. Everything was hard, they canu2019t quote you a repair timeline because u201cthey are busy and will get to it when they get to itu201d then they tried to hand me the bracelet in a small ziplock sandwich bag at the pacific fair store?nnIu2019d suggest MH take into consideration that you are selling sentimental product and the service model should reflect a bit of care factor.

I purchased a beautiful gold bracelet for my partner in Nov 21 from Michael Hill Eastgardens.nApprox 2 Weeks ago, there was a fault in manufacture, where a Solder broke near the clasp fitting (see pics) - i returned to the store and after looking at the break in the solder, the sales staff all agreed that it was a manufacturing/workmanship fault, but REFUSED to fix it without payment of another $70 because apparently, after the 12mth period, they don't/won't accept responsibility for their Jewlers poor workmanship??nnI'd suggest anyone looking/purchasing your jewelry from someone that accepts responsibility for their workmanship.nnBecause of this, I will be asking another Jewler to make good the repairs - as I certainly don't trust Michal Hill Jewler to do the job correctly.nnFollow-upnThe manager of the store contacted me a few days later and arranged to have the bracket repaired free of charge..

Very bad service. I bought a chain from them a few years ago and it broke, I brought it in for repair and since the warranty was over I paid $85 for the repair. I asked if I received a warranty after the repair and was told yes. After 3 and a half months the chain broke again in the same place and when I went to the store to ask for it to be repaired I was told that the warranty is only for 3 months and that I had to pay $85 again to repair it. I asked them to do it for me because only two more weeks had passed since the warranty period. The repair of the chain was not good, the service in the store was very bad. I will not buy from them again.