Michael Hill | Bankstown

I had a wonderful experience at Micheal Hill Bankstown last week thanks to one of the staff members, Anne. She was incredibly helpful, patient, and knowledgeable u2014 taking the time to explain different pieces and help me find exactly what I was looking for.nShe made the whole experience enjoyable and never made me feel rushed or pressured. Her genuine care and attention to detail made a big difference, and I left feeling confident with my future purchase as she definitely persuaded me to purchase that stunning ring which Iu2019m going back to buy next week.nnI highly recommend visiting this store u2014 especially if youu2019re looking for exceptional customer service and beautiful jewellery.

Disappointed in the service team at Bankstown Michael hill I just had an question - as last time I came in at 6 months and 1 day to get my ring cleaned and one of my diamonds replaced as it had fallen off for them to only say that my lifetime warranty was now void. Today I thought enough was enough I explained my situation and woman I had spoken to was so dismissive and rude didnu2019t even listen to my situation. The last time 2 times I got my ring cleaned and diamond replaced wasnu2019t even recorded down in their computer. Now I donu2019t mind paying out of pocket for the diamond replacement but Iu2019m just so turned off from ever buying anything from this store. My husband and I come here all the time he recently purchased a braclet for me 4 months ago and he had explained my situation and they said it would be fine to just bring the ring in no problems. Just annoyed at the fact this woman was so dismissive and did not listen to a word I said. This would be the 3rd time getting the same diamond replaced too.

Terrible customer service, came here 3 months ago to get my ring cleaned at first she said she can clean it and then said we donu2019t have a buffer machine here and to clean it we would have to send it to Queensland. What a jokenAlso I said my goodbyes and was walking out and they are still talking to me as Iu2019m walking out of the store which is rude, youu2019ve said sorry once why keep repeating as Iu2019m walking out.nThe truth is they are reluctant to help you based on certain criteria