Please read the reviews before buying from this store. You donu2019t want to make the same mistake as mennMy brother and I went to buy an engagement ring for his girlfriend at 04/01/2026 from a male staff. The ring needed to resize so we asked him if we will be able to get it before the 26/01/2026 because my brother will leave the country on that day.nThe staff were confident saying that we will get it by 20/01/2026 and it could be arriving early on 18/01/2026 as well. So I paid for the ring and the resize cost will be charge on the date I pick up.nnI was waiting for the call but until 23/01/2026 I didnu2019t get any notification. So the next day I went to the store with my husband to pick up the ring( thought that they might forget to notify me)nbut I was wrong when we arrived staff were ignoring us and after she relies that we didnu2019t just looking so she approached us and said if we needed help.nI said to her that weu2019re here to pick up the ring, we brought it from here and order it to be resized. After that they started to looking for the ring and I kinda had a bad feeling from their reaction.nnWe were arguing a bit because I only had the receipt with me and they said they need another receipt which is with my brother and he already sent to away with the rest of his stuff back to the country. I swear on the date that we brought it the male staff didnu2019t said anything about the pick up process. But he said he already told me? So I told the staff that I brought it under my name why do they make it so complicated they didnu2019t even have the ring and her response was oh thatu2019s what Iu2019m trying to say??? Like come onnnThe male staff didnu2019t being helpful at all just standing there doing nothing and being very rude by ignoring my husband questions.. the other staffs were trying to help by offering us to comeback on 27/01/2026 to pick up the ring and posting it to my brother? At that point I couldnu2019t handle it anymore and walked out.nI was in tears how they did that to me and got panic donu2019t know what to said to my brother.nnAt the end I told my husband that if they donu2019t have the ring I want to get a refund.nnAs soon as my husband told the male staff that we want to get a refunded he was shocked and slowly wake away and another lady show up and said no need for the refund they have the ring at Parramatta and Narellan store and we have to pick it up ourselves.. and you know what I brought the ring for $2800 something it doesnu2019t even come with a nice ring box they just put in an ugly ziplock bag such a waste of money and timennThere were so many details that I couldnu2019t mention in this post..nnHorrible experience ever in my life.

Thank you for your response. I appreciate you taking the time to acknowledge my feedback, and I would also like to recognise Illaine for her professionalism and kindness during the situation.nHowever, I would like to clarify that my concern is mainly about how the interaction was handled. When I returned after noticing a missing stone, I felt that the questions being asked were delivered in a way that came across as accusatory, which made the situation quite stressful for me. I did try to express at the time that I felt blamed, but I felt that this was not acknowledged and the conversation became more tense.nI understand that staff may need to ask questions to assess the situation, but I would expect this to be done in a more respectful and reassuring manner, particularly when a customer is already concerned about a valuable item.nI hope this feedback can be used to improve customer interactions going forward.

I had a wonderful experience at Michael Hill Liverpool! The team here are incredibly kind, helpful, and professional people. They went above and beyond by arranging to have my jewellery cleanedu2014a fantastic service that I had never been offered before. My jewellery looks absolutely beautiful and brand new. Highly recommend this branch for their exceptional customer service!