Michael Hill | Liverpool

Please read the reviews before buying from this store. You donu2019t want to make the same mistake as mennMy brother and I went to buy an engagement ring for his girlfriend at 04/01/2026 from a male staff. The ring needed to resize so we asked him if we will be able to get it before the 26/01/2026 because my brother will leave the country on that day.nThe staff were confident saying that we will get it by 20/01/2026 and it could be arriving early on 18/01/2026 as well. So I paid for the ring and the resize cost will be charge on the date I pick up.nnI was waiting for the call but until 23/01/2026 I didnu2019t get any notification. So the next day I went to the store with my husband to pick up the ring( thought that they might forget to notify me)nbut I was wrong when we arrived staff were ignoring us and after she relies that we didnu2019t just looking so she approached us and said if we needed help.nI said to her that weu2019re here to pick up the ring, we brought it from here and order it to be resized. After that they started to looking for the ring and I kinda had a bad feeling from their reaction.nnWe were arguing a bit because I only had the receipt with me and they said they need another receipt which is with my brother and he already sent to away with the rest of his stuff back to the country. I swear on the date that we brought it the male staff didnu2019t said anything about the pick up process. But he said he already told me? So I told the staff that I brought it under my name why do they make it so complicated they didnu2019t even have the ring and her response was oh thatu2019s what Iu2019m trying to say??? Like come onnnThe male staff didnu2019t being helpful at all just standing there doing nothing and being very rude by ignoring my husband questions.. the other staffs were trying to help by offering us to comeback on 27/01/2026 to pick up the ring and posting it to my brother? At that point I couldnu2019t handle it anymore and walked out.nI was in tears how they did that to me and got panic donu2019t know what to said to my brother.nnAt the end I told my husband that if they donu2019t have the ring I want to get a refund.nnAs soon as my husband told the male staff that we want to get a refunded he was shocked and slowly wake away and another lady show up and said no need for the refund they have the ring at Parramatta and Narellan store and we have to pick it up ourselves.. and you know what I brought the ring for $2800 something it doesnu2019t even come with a nice ring box they just put in an ugly ziplock bag such a waste of money and timennThere were so many details that I couldnu2019t mention in this post..nnHorrible experience ever in my life.

Had such a wonderful experience here. I felt acknowledged and welcomed from my very first visit. Although i was just browsing initially, I have since returned and made several purchases here. The level of customer service I received particularly from both Meraj and the store manager Illaine was absolutely amazing. They were both very accommodating, friendly, helpful, genuine and professional at all times, to say the very least. Although this is not my local store, I am willing to travel here. The service I received at my local Parramatta store was very different. Not once was I greeted and I needed to get staffs attention to even ask a question. The manager there was very pushy and came across as fake, which made me walk straight out.nGlad Liverpool store has made the experience wonderful. Thank you.

I just want to say the biggest thank you to Omar at Michael Hill. Even though I wasnu2019t buying anything today, he spent almost half an hour with me helping me look at engagement rings and figure out the style I liked. Honestly, he made me feel so comfortable from the second I walked in. It never felt rushed, and he was so patient and kind the whole time.nnItu2019s rare to meet someone who goes above and beyond the way he did. He wasnu2019t pushy at all, but his energy and willingness to help honestly made me want to buy three rings on the spot. Iu2019ve never felt that way walking into a store before. Heu2019s one of those people who is just a beautiful soul and makes you feel completely at ease.nnWhen the time comes to actually buy my engagement ring, I will 100% be coming back to see Omar. He is exactly the type of person every store needs, someone who makes customers feel valued and taken care of without even trying. Michael Hill, youu2019ve got a keeper. Please give this man a pay rise!!nnIf youu2019re reading this, Omar, youu2019re a kind, genuine, and amazing person. Thank you so much for your time today.