Michael Hill | Parramatta

I am extremely disappointed with the service I received from Michael Hill Jewellery.nnI purchased my engagement ring from your store and was advised that resizing would take approximately 3 to 4 weeks. I was also assured that I would receive an update call during this period. However, I did not receive any communication at all.nnAfter waiting the full 4 weeks, I visited the store in person to follow up, only to be told that it would take an additional week. I accepted this delay, but even after that extra week passed, there was still no update. Upon visiting again, I was informed that it would now take a further two weeks.nnThis level of service is highly disappointing, especially considering that I paid the full amount upfront on the day of purchase. The lack of communication, repeated delays, and failure to meet the initially promised timeline reflect very poorly on your customer service standards.nnI expected a much more professional and reliable experience, particularly for something as important as an engagement ring. Unfortunately, this experience has been frustrating and unacceptable.nnI hope this issue is taken seriously and that improvements are made to prevent similar situations for other customers.

Marian provided exceptional service during my visit. She was patient, knowledgeable, and genuinely attentive while helping me choose the perfect ring. She took the time to explain the details clearly and made the entire experience comfortable and enjoyable. Her professionalism and warm approach truly stood out. I couldnu2019t be happier with both the ring and the service.

I recently visited Michael Hill and had an outstanding experience purchasing a diamond ring. The wide range of options available made it easy to find the perfect piece, and the assistance provided by Sabia was truly exceptional.nnSabiau2019s knowledge and expertise guided me through the selection process, and her willingness to help and attention to detail ensured I found exactly what I was looking for. Not only did she assist me in finding the perfect ring, but she also offered generous discounts that made the purchase even more satisfying.nnThe customer service at Michael Hill, especially from Sabia, sets a high standard for other establishments to follow. I highly recommend visiting Michael Hill for their excellent service, quality products, and extensive selection.nnThank you, Sabia, and the Michael Hill team, for making this shopping experience memorable and enjoyable. I will definitely be returning for future jewelry purchases.