Michael Hill | Castle Hill

I went to the store to get my bracelet repaired today. The technician fixed it in just a few minutes and didnu2019t charge me anything. I also bought a pair of lab-grown diamond earrings that Iu2019ve wanted for a long time. The staff were very friendly and welcoming!

I purchased a diamond set (earrings, pendant, and chain) from Michael Hill Castle Towers about 7u20138 years ago for around $11,000. At the time of purchase, the pendant wasnu2019t in stock, so I paid in full and was told it would arrive later.nnWhen my husband picked it up, the quality of the diamond was shockingly poor. I immediately called the store manager (which I think her name was Ramona, but I'm not sure) and said I wanted to return it. Instead of accepting it back, she told me to hold onto it and promised that once a better one arrived, she would contact me to exchange it. She assured me not to worry and that I had 30 days to make an exchange.nnAfter two weeks, when I went back, she still hadnu2019t arranged anything and told me to wait longer. By the time the 30 days passed, she rudely refused to help and said nothing could be done.nnTo make matters worse, when I bought the set, I was promised that I could always exchange it later for the same value if I ever wanted to upgrade. Later, another staff member admitted this was false and that in fact, I would need to spend at least three times the original purchase price to do an u201cupgrade.u201dnnThis experience was extremely disappointing, dishonest, and unprofessional. Even years later, I still feel frustrated at how I was misled and treated. Iu2019m sharing this so others donu2019t fall into the same trap.

STAY AWAY FROM MICHAEL HILL !!! Staff and manager are very rude in castle hill shopping mall. They are not happy to do any return for you even if it within 30 days of purchase. I explained I came back to return because I didnu2019t like the item and it was more than 1000 dollars. Manager straight away told me she wonu2019t return it because the packaging is not original and item is worn. Both the allegations were completely wrong , it was their own packaging box and item was just tried (not worn ). I had purchased at least 20 pieces with them before but first time I wanted to return something but they just donu2019t want to return the money. Better buy online , at least you can return or exchange if you donu2019t like the item in your guarantee period, no wonder lot of michael hills are closing down.