Michael Hill | Phillip

Very disappointing experience at the Michael Hill Woden store.nnI purchased a necklace and it broke after only two weeks of normal use during my commute. When I visited the Woden store to ask about a repair, the male staff immediately told me that I would need to pay for the repair and that the necklace would need to be sent to the factory for more than three weeks for assessment.nnAt no point during that conversation did he inform me that the necklace had a 12-month manufactureru2019s warranty.nnI also had difficulty understanding his pronunciation and politely asked several times if he could speak more slowly. Instead of helping, he suggested speaking with someone else and ended up speaking with my husband on the phone. His attitude felt dismissive and quite rude.nnA few days later I spoke with the store manager and the experience was completely different. The manager did not question how the damage occurred and, since the necklace had only been purchased two weeks earlier, it is now being repaired under warranty.nnBecause of the unprofessional attitude and incorrect information given by that male staff member, I will not be returning to the Woden store.

The staff here are absolutely amazing, whatever they're being paid, double it! Especially Jocelyn, Kezz and Joshua! Every time I've come in, they're all absolutely amazing, kind, caring and helpful. It's refreshing to see such passionate staff in the retail industry!

We went looking for my ring because thats where my engagement ring is from and kezz found the perfect one for me then suggested found the perfect one for my partner even held them until we could come back with the money