Michael Hill | Canberra

Hi I just bought an earing today serve by Jania M. Im so disappointed because that earing should be have a 25% discount for diamond and she said that earrings dont have discount but she will try her best. But when i check online that earring have 25% discount. She gave me price from $1199 to $969 while online i can get them with $899.25 and i also bought two jewellery care kit for 39 each and she said i can get one of them for 9dollar but you know i actually paid with a full price. What a shame. I hope the staff will honest and not use tricky tactic for michael hill brand!!!!! U make me paid $1047.00 instead of $977.25?that's not good for yourself and your company!!

The manager of Michael hill gunghalin city centre mall store is very rude and unprofessional and racist. I got a defect product which was ordered online and given as a gift to me when I received it was not working. So, I contacted online service and was told to visit the store so I went to which the manager said sheu2019s not at fault for me receiving the watch in such condition and gave excuses and was getting annoyed when I just said watch was not working. She even pointed out saying do you see the watches here in this store with scratches I didnu2019t want to argue so I replied no she then smirked and said see so the watch received is not my fault. She left to talk to another client with whom she was being very gentle(a citizen)and kind being very humble and all smiling while I was treated like I was a beggar in the store and humiliated Iu2019ll never forget this incident even a 50 dollar watch from Amazon is received brand new without issue but a watch that cost hundreds of dollars with such experience is unbelievable. Hope the owner is reading this review.

I walked into the store, and the ladies including the manager were just talking. The new Christmas Casual noticed and came straight away. She was lovely and provided the best service she could, I was very happy with her. We decided we would think about and when we returned the Christmas casual assisted us again, but unfortunately she could not preform the sale, only the manager could. The manager knew we would buy the earrings straight away, but instead chose to deal with a customer who wasnu2019t even buying anything for 25 minutes. She finally came, and even just paying for the earrings took 15 minutes. Service especially with Michael Hill for $5,000 earrings shouldnu2019t be this appalling. We are greatly disappointed and annoyed. We will not return ever again. Please get workers that will prioritise customers efficiently and that can actually preform tasks. The manager had no comprehension of proper service. The Christmas casual was much better than the manager, as she was much more proficient and attentive. Swarovski has cheap jewellery and can actually assist and charge customers.