Michael Hill | Canberra

I visited the store today to get my rings cleaned and check my warranty, after driving 3 hrs to my closest store I had forgot my paper work.nnI was greeted by a new staff member, who listened to my requests and was trying to help me.. until! a female (assuming manager) screamed out to her that she u2018doesnu2019t listen! That u2018I want my rings cleaned and for her to take them out the backu2019nnI tried to explain to the *manager* that the young staff member was trying to help me etc. she started to raise her voice at me, so I left,nnTo the young staff member, you are not the issue- she is & iu2019m sorry youu2019re spoken to in that way.

I walked into the store, and the ladies including the manager were just talking. The new Christmas Casual noticed and came straight away. She was lovely and provided the best service she could, I was very happy with her. We decided we would think about and when we returned the Christmas casual assisted us again, but unfortunately she could not preform the sale, only the manager could. The manager knew we would buy the earrings straight away, but instead chose to deal with a customer who wasnu2019t even buying anything for 25 minutes. She finally came, and even just paying for the earrings took 15 minutes. Service especially with Michael Hill for $5,000 earrings shouldnu2019t be this appalling. We are greatly disappointed and annoyed. We will not return ever again. Please get workers that will prioritise customers efficiently and that can actually preform tasks. The manager had no comprehension of proper service. The Christmas casual was much better than the manager, as she was much more proficient and attentive. Swarovski has cheap jewellery and can actually assist and charge customers.

I recently bought a timepiece and had such a positive experience. Maz, the salesperson who helped me, was amazing. He was really knowledgeable and took the time to walk me through all the different options. I never felt rushed or pressured, which was great. He patiently explained the differences between the models, helping me figure out what would suit my style and needs the best. Maz's approach made the whole process so much easier, and I felt like I was making an informed decision.nnIn the end, I left not only with a watch I love but also feeling super happy and satisfied with my overall experience. If you're in the market for a timepiece and want great customer service, I highly recommend stopping by and asking for Maz.