Michael Hill | Warrnambool

Thank you too the 2 lovely ladies who were working today (Thursday 27 March). their customer service was 10 out of 10. So friendly, happy and very very helpful. What a great asset to your business to have staff with these amazing skills and manners. Keep up the great work ladies ud83dudc4fud83dudc4f

Michelle at Michael Hill Gateway Warrnambool was extremely helpful in cleaning and repairing my treasured necklace. Sharon let me try on and purchase some new beautiful jewellery. These ladies are so lovely and it was a pleasure to shop there and I will be back again!

I went in yesterday to pay and pick up my wedding ring. I went to pay with cash right before I started work. I was then told by the staff member that they think my cash is counterfeit and call security. Rather than moving to a back room to examine it they stand at the front desk so anyone on near distance can see them holding my money up to the light and saying itu2019s fake ect ect. I had to run to work and didnu2019t have time to deal with it so I left and went and took all the cash to NAB in which they said it was fine and put it straight in my bank account. I went in later in the day to pay with my bank card and was accepted. The staff member then told me that security was notified of my u201ccounterfeitu201d money and other shop owners as well. I was so embarrassed and upset as a client as I felt I had done something wrong when I hadnu2019t and all I was trying to do was pay for my wedding ring. I feel this could have been handled differently. There was also no apology just a u201cso glad the bank accepted it.u201d Iu2019m now too nervous to shop at Michael Hill Warrnambool again and was really disappointed in my experience. I do understand staff are just doing their job - but this could have been handled a lot better and discreetly if they believed a problem.