I love this store and all the employees. I have bought several pieces of jewellery such as wedding bands, earrings, necklaces and gifts. My husband also bought a gorgeous anniversary ring for me and he loved the service. Iu2019ve been served by multiple different people, Aggie, Teresa, Caitlin and Tania. My husband was served by Diana and Maria. Honestly makes me want to go in and buy jewellery just to see these amazing women. See you guys soon!!!

Thank you Michael Hill Harbour Town you are my local store and every time I come in the staff are very friendly, helpful and assist me with what I am looking for. I purchased a gorgeous sapphire ring and am so happy with it. I will definitely be coming back to add to my collection of Jewellery

Horrible Customer Service from Tania!!!!!nnThe customer service at this store, particularly from the manager Tania, was absolutely appalling. Her behavior was unprofessional, dismissive, and outright rude. Instead of taking responsibility for her clear mistake and offering a resolution, she chose to argue with us, a completely unacceptable way to treat paying customers.nnTo begin with, we waited at the store for 20 minutes without any assistance. When Tania finally emerged from her office at the back, she saw us waiting, acknowledged us, and then simply walked away without offering any help. After that, we had to wait another 20 minutes just to receive basic service.nnThe real issue arose when my husband purchased a birthday gift for me from this store. Tania completely failed to explain the terms and conditions for earrings at the time of purchase. As the manager of a jewelry store, this is the bare minimum expectationu2014especially when itu2019s clear the item was a gift. Instead, she later pointed to the fine print on the receipt, refusing to accept the return or provide any form of assistance. What good are terms written on a receipt if they arenu2019t disclosed before the purchase? This is a glaring failure on her part and a clear demonstration of her lack of care, professionalism, or understanding of her role.nnWeu2019ve been loyal customers, spending significant amounts of money at this store over the years, but after this experience, I will never return to this location and will think twice before shopping at Michael Hill anywhere. The company has lost a loyal customer because of Taniau2019s shocking lack of professionalism and basic courtesy.nnOn a positive note, Marija did her best to assist us and showed a level of care that Tania completely lacked. Unfortunately, her efforts couldnu2019t make up for the horrendous treatment we received from the store manager.