Michael Hill | Biggera Waters

DO NOT BUY FROM THIS COMPANY !! They will refuse you a refund based on an item being u2018wornu2019 when it has not been and arenu2019t even able to show you any visible signs of wear. There is no dispute resolution process other than referring to their regional manager, who will hide behind their screen and not even make direct contact with you or view the items to resolve the issue. There is then no complaint process other than sending an email to their customer service team, which will be sent to the same regional manager who is u2018dealingu2019 with the issue. We are currently in the process of escalating our situation through the ACCC and Office of Fair Trading. Do not buy from this company unless you want to be treated like the dirt between their toes.

Horrible Customer Service from Tania!!!!!nnThe customer service at this store, particularly from the manager Tania, was absolutely appalling. Her behavior was unprofessional, dismissive, and outright rude. Instead of taking responsibility for her clear mistake and offering a resolution, she chose to argue with us, a completely unacceptable way to treat paying customers.nnTo begin with, we waited at the store for 20 minutes without any assistance. When Tania finally emerged from her office at the back, she saw us waiting, acknowledged us, and then simply walked away without offering any help. After that, we had to wait another 20 minutes just to receive basic service.nnThe real issue arose when my husband purchased a birthday gift for me from this store. Tania completely failed to explain the terms and conditions for earrings at the time of purchase. As the manager of a jewelry store, this is the bare minimum expectationu2014especially when itu2019s clear the item was a gift. Instead, she later pointed to the fine print on the receipt, refusing to accept the return or provide any form of assistance. What good are terms written on a receipt if they arenu2019t disclosed before the purchase? This is a glaring failure on her part and a clear demonstration of her lack of care, professionalism, or understanding of her role.nnWeu2019ve been loyal customers, spending significant amounts of money at this store over the years, but after this experience, I will never return to this location and will think twice before shopping at Michael Hill anywhere. The company has lost a loyal customer because of Taniau2019s shocking lack of professionalism and basic courtesy.nnOn a positive note, Marija did her best to assist us and showed a level of care that Tania completely lacked. Unfortunately, her efforts couldnu2019t make up for the horrendous treatment we received from the store manager.

I visited this store today, 1st of September, and unfortunately the customer service was very disappointing. There were two staff members working, but both were attending to one customer for a long time. I had to wait far too long without being acknowledged.nnIt was frustrating, as I donu2019t understand why each staff member couldnu2019t assist different customers at the same time. Iu2019ve also noticed that many other people have left similar comments about the customer service here. I really think management should take this seriously and make improvements for customers.nnHelensvale branch is good ud83dude0a