Michael Hill | Coomera

My partner purchased a ring and necklace for my Christmas gift here as I frequently buy from Michael Hill stores. Unfortunately, this time the necklace was put into a little bag and the bag then put into a box. What happened to necklace boxes where the necklace is laid out on display and chain falls behind??!! I opened it on Christmas and found the necklace chain completely tangled. Not only did we spend time untangling on Christmas Day, but the chain then snapped and we were offered absolutely no help in store besides a 3-4 week wait on replacing/fixing the chain. I will not be returning to Michael Hill again.

Went here two weeks ago to get my earrings their 6 month warranty check and clean. Asbolutely nasty old lady served me. I've just moved to the area would rather drive ages away to get them checked than deal with her again. I've been getting them checked at various Michael Hill's twice a year for about 4-5 years now and never had someone so rude serve me. No hello how are you, how can I help you, no smile. just took them off me and stared at me until I said I will be back. Not once has a staff member ever wanted me to leave whilst getting them checked, signed off and cleaned. I'm always having a good old chat or a nice peruse at the jewellery while I wait and watch how MY earrings are handled. I accidentally had my keys in the bag and as I was going she said 'you want ya keys' real sour like. Yeah thanks for giving them to me but gee, lighten up. When I came back legit ten minutes later she just stared at me forgetting who I was? then proceeded to command me not to bring the paperwork with me next time as it would be digital and not needed. Did she explain to me how I am supposed to do this or how it will work? No. Either lighten up or get a new job where you aren't required to face customers because my god one of the rudest people I've ever had serve me.

This was really upsetting to witness but while walking through the centre, I saw a woman come out of the Michael Hill Jewellery store and chase after another woman who had already left. At first I assumed it was a misunderstanding but the staff member continued following her and yelling that she has all her personal details while demanding her phone and saying it was illegal to record.nnThe woman looked shocked by what was happening. I do not know what led to this, but there is no excuse for chasing customers through a Westfield. It looked hostile and was completely inappropriate.nnMy wife has also had poor experiences with this store in the past. After seeing this, we will be avoiding it entirely. Based on what I witnessed there was a clear lack of empathy and care.