Prouds the Jewellers | Coomera

Sam was amazing while helping me purchase a grand piano music box. Even tested the music feature for me and gave me brought the price down just a tad for me. Thanks so much Sam! I could tell it must have been a long day for you (Thursday night shopping), but you still made the experience friendly and fun ud83dudc9aud83dude0a

I was recently assisted by Amy, and she was absolutely professional and pleasant to deal with. She showed me a great selection of watches and provided detailed, accurate information about each one. I know quite a bit about watches myself, and I really appreciated that she shared knowledgeable and relevant insights. Although I didnu2019t make a purchase this timeu2014mainly because Iu2019m quite particularu2014I definitely plan to come back and buy one for my mum. Highly recommend speaking with Amy if youu2019re looking to buy a watch. She really knows about her role.

I am thoroughly disappointed with the way I was treated at Prouds Jewellers in Coomera. I attempted to return a broken gold bracelet that is only six months old, hardly worn, and which I had paid Prouds themselves to resize. Instead of offering any help or accountability, I was told that I had somehow u201cstretched the goldu201d and they u201cwouldnu2019t bother fixing it.u201d The attitude was dismissive, condescending, and completely unprofessional. There was no attempt to inspect the item properly, and absolutely no effort to find a reasonable solution. Being spoken down to as a customer, especially over a clearly faulty item, is unacceptable.nThis level of service is shocking. If something goes wrong with your purchase, donu2019t expect support, accountability or good customer service. I will not be returning, and I strongly caution others to think twice before buying from this store.