Prouds the Jewellers | Southport

Jess was absolutely amazing in helping me with my broken watch warranty. She made the whole process easy, stress-free, and handled everything quickly and professionally. Her customer service was outstanding and she went above and beyond to make sure I was looked after. Couldnu2019t be happier with the help I received u2014 thank you, Jess!

Could not be happiernI had a really great experience at the Australia Fair store today. I originally went to the Runaway Bay store to have some jewellery cleaned and the staff there refused and were quite snarky about it but offered to send it away to be cleaned for a silly high price per piece which was disappointing, seeing as I was told that any prouds store Australia wide would clean it for free in store.nnI then went to the Australia Fair store and the lady there was absolutely fantastic. She was friendly, welcoming, and more than happy to help clean my jewellery. She treated me with kindness and professionalism and made the whole experience easy and pleasant.nnMy jewellery looks amazing and I really appreciated the great customer service and it only took 10 minutes. Thank you to the team at the Australia Fair store for going above and beyond u2014 it made a big difference! What ever you do steer clear of the runaway bay store..sadly they are not all managed like the Aus Fair store.

I can not believe the negativity towards the manager . She welcome me with a lovely smile, her knowledge of the products was high, very helpful, easy to communicate with and just a natural in the retail environment. Highly recommend.