Michael Hill | Carindale

Rebecca was absolutely amazing. From the very start of a month long journey, she was very helpful at ensuring i got the right bracelet for a birthday gift. Even ordered it in express shipping and got the resizing done very quickly. Absolutely a key staff member and is much needed.

I was recently given a bracelet for a milestone birthday from my friends, which is lovely and something I would love to keep and cherish. However, it is slightly too short and when I tried it on, I could not get it done up. It came with a gift receipt, so I took it back to M.H to exchange for a longer one (I did not want to refund it, only exchange for something I could wear and was happy to pay any cost difference). Yet I was met with utter rudeness and no compassion from the staff, they said that it was past the 30 day grace period, so there was nothing they could do for me, however nowhere on the gift receipt did it mention 30 days and my friends had bought it well and truly 30 days before giving it to me, which they too were also unaware of the strict conditions as again it does not state it clearly anywhere on the receipts. So now I am left with a gift that I cannot wear and shall have to go to another jeweller to see if they can somehow lengthen it for me. Such bad service from this chain, itu2019s nothing but capitalism and greed at its finest! Men beware, if you decide to buy an engagement ring from this chain be sure to pop the question within 30 days in case you may need to change a ring, or anyone wanting to buy a special gift, do so within 30 days of the event (i.e Christmas, Birthdays, or Anniversaries) as their exchange policy is strict and practically pointless in that regard, and you won't get any cares given from the staff or customer service representatives.

Have been loyal to Michael Hill for two decades until we encountered the Carindale store.nA new watch purchased for an anniversary gift, never kept time, taken back 4 months after purchase and sent away for weeks, told the outcome of that was that we needed to service it for a cost of $270 odd dollars.....the brand new watch that has never kept time? It has now been sent away again for weeks with no updates. Never again. Ever