Michael Hill | Brisbane

I have shopped four or five times at Michael Hill, Queen St in the last eighteen months and on each occasion been delighted. Michael Hill sells a range of attractive items which are affordably priced.nnThis store is well appointed. I would like to highlight the friendly and genuinely interested staff who have always enhanced the shopping experience.nnGood job. Thank you, Michael Hill, QueenSt, Brisbane.

Today I went to MHill in particular because I heard they were more sustainable than other jewellery places. I decided to buy some sleeper earrings b/c the assistance i was provided was fantastic. The (white, blonde- didnu2019t catch her name, sorry) lady was knowledgeable (particularly about which metals came from where and their sustainability or not), super helpful, and above all else honest, which I super appreciated. I felt like she genuinely wanted the best for me, rather than business profit or commission. Would defo go back and recommend.

I would like to provide feedback regarding my recent experience with your service, as I believe it is important for your team to be aware and, if possible, improve future customer service.nnMy partner purchased a sapphire necklace for my birthday from your Queen Street store. The necklace is beautiful; however, the chain length was 55 cm, which was slightly too long for me. I therefore visited the Queen Street store to request an exchange for a 50 cm chain.nnAt that time, the staff member assisted me and advised that the correct length could be ordered from another store and delivered to the Queen Street branch. I was informed that the necklace would arrive by the following Friday.nnHowever, on Friday, I did not receive any call or update. On Saturday, I returned to the store to follow up and was told that the item had not yet arrived (or possibly had not yet been ordered, which was unclear).nnOn Monday, I then received a phone call informing me that the necklace could not be ordered for delivery to the Queen Street store. As a result, I proceeded with a refund. Despite this, I still wished to purchase the same necklace, so I contacted the Chermside store, where I was informed that the item could in fact be ordered and delivered to that branch without issue.nnThis experience was quite confusing, as I received inconsistent information from different stores regarding the same request. I would appreciate clarification on why the Queen Street store was unable to process the order while another branch could, and I hope this feedback can be used to improve communication and service consistency in the future.nnThank you for taking the time to review my feedback. I look forward to your response.