Michael Hill | Brisbane

Iu2019ll be honest u2014 the last time I was in Michael Hill a few years ago, I had a pretty rude experience, which put me off coming back.nnThat said, Jacob completely changed my view. His customer service was outstanding u2014 polite, patient, and genuinely willing to help. His attitude made the whole experience easy and comfortable, and nothing felt rushed or forced.nnItu2019s rare to come across someone who truly wants to help customers rather than just make a sale, and Jacob did exactly that. Because of him, Iu2019d happily return and recommend this store again.

The store owner, Jacob, is absolutely incredible. I dropped by and picked up a tennis bracelet but with the resizing time, it was not originally going to arrive at my local store in time for my flight (and would mean I wouldnu2019t get to enjoy the bracelet until I was back in Australia late in the year). Jacob has offered to personally drop off the bracelet at my local store so that I can pick it up in time. Truly above and beyond service and I canu2019t wait to purchase more products from the Michael Hill DFO store.

Horrific service, extremely rude younger man with zero people skills. My partner spent a significant amount on an engagement ring purchase. When booking an appointment to discuss the purchase, I was cut off before even finishing my questions. Very much sales focused staff with very little knowledge. Avoid!!