Michael Hill | Broadbeach

I went to MH Pacific Fair as it was the nearest suggested to me by customer service support as I needed to repair my earring's broken butterfly back. This mature blonde lady wasn't eager to provide quality service as she insisted to get it checked to other MH stores as they don't have it or also she doesn't want it to be repaired. Making it very inconvenient for me to travel far. I also do believe they might have durability issues as I got it fixed the first time after buying it and wearing it normally for a week, then 2 weeks after the fix it broke again.

We had a very bad experience before Christmas ,with the service at the Pacific Fair store. A mature blonde lady was extremely rude.nnWe are loyal customers and usually shop at the Robina store, where Donna always provides excellent service.nnWe hope you will take this feedback seriously and improve your customer care.

I was upset with a past experience from this store, however, after speaking and dealings with the manager Cherie today, I am very happy with how helpful and understanding she was. Couldnu2019t be happier with the result. :)