Tiffany & Co. | Gold Coast

If I could give this store and company 0 stars I would. I will never buy from this company or from this store again. I have over 6 products from Tiffany and co, a lot of my friends and family also own multiple products. I have never been more disappointed with a high end luxury company ever. The level of service is far below acceptable. I have had multiple occasions when I have walked out of the store disappointed and extremely upset. You would think after spending thousands of dollars at a company they would at least offer you a free complimentary serviceu2026 well not anymore. I went into the store today to get my bracelet cleaned (see picture) as I have only worn it once since it was cleaned last and the quality of the product is worse then a cheap jewellery store. I am so appalled by the quality of product and service. This bracelet has tarnished quicker than my cheap jewellery, you would think after spending $$$ the quality would be better and not be dirty after a day of wearing it. They have no available cleaning appointments for another month, and then AFTER I have booked in, they inform me about the $30 cleaning fee and this is PER PRODUCT. For someone who wants to take all 6 products in, this will cost me and extra $180. This is horrendous and DISGUSTING. I have never had this experience with any other company, also this is not the first bad review I have heard, many of my friends/family have had the same experience from this company/store. As a once loyal customer, I will be taking my business elsewhere from now on.

Very disappointing experience at Tiffany & Co, Pacific Fair. There was absolutely no customer service provided. I was told I needed to make an appointment, even though there were at least three customer service staff members available and not actively assisting anyone. No explanation given why they were unable to assist at the walk in.nInstead of offering help in-store, I was directed to sort everything out online. For a luxury brand with such a strong reputation, this level of service is unacceptable and frustrating. I expected a much higher standard of professionalism and attentiveness. Very disappointed.

I now have 5 pieces from Tiffanyu2019s, all purchased from the Gold Coast store. I came in last year to buy a bracelet to complete a set and decided to make an appointment in advance. The lovely Diana helped me pick out a stunning bracelet which I also got engraved at the store. She contacted me before the appointment to check details and even followed up after to make sure I was happy with my item. Compared to other luxury brands, Tiffanyu2019s takes such wonderful care of their customers.