Tiffany & Co. | Melbourne CBD

Visited Tiffany & Co. Melbourne recently with a budget of $10u201315k in mind for a special gift, so naturally my expectations were set fairly high.nnThe staff member who assisted me was attentive and relaxed, but the overall experience felt a little lacklustre. Service was polite and professional, just not particularly engaging. I had imagined that stepping into Tiffany would come with a noticeable passion for the jewellery a bit more storytelling, excitement, or sparkle in the interaction. Perhaps my expectations were part of the equation.nnThat said, the piece we purchased (a few hundred dollars) is absolutely stunning. Itu2019s exactly what we wanted in the moment and we genuinely love it. The craftsmanship speaks for itself.nnSo while the service didnu2019t quite match the brand mystique I had in mind, the jewellery itself delivered.

The diamond on my engagement ring has fallen out twice in four years.nnWhen it happened the first time, I took the ring to the CBD store to be fixed. In the process of attempting to fix it, the ring was bent and damaged. They then sent the ring to New York for further repairs. This process took three months. I was assured that this is very unusual and shouldnu2019t happen again.nnI then had a period during my pregnancy where I couldnu2019t wear the ring due to my joints swelling. The ring was kept safe in this time.nI recently started wearing the ring again. However soon after this, ANOTHER diamond fell out while I was on holiday.nnMy husband took the ring to the CBD store again, but we were told that we will have to pay for further repairs. The manager compared the ring to a Porsche, saying it will need ongoing maintenance.nnIu2019m so disappointed with my experience with Tiffany. When you buy from a high end jeweller, you expect top quality service and to be looked after if something goes wrong.nnIs it really normal for diamonds to fall out this often? I feel like I canu2019t even wear my ring.nnFrom Tiffanyu2019s website:nnu201cA Lifetime of ServicenWhen you purchase an engagement ring, you become a valued member of the Tiffany family. We pride ourselves on providing continuous premium service, including care and repair and complimentary ring polishing, and stand behind the quality of our engagement designs.u201d

Hi guys, just had a wonderful experience at Tiffany & Co. Collins St, thanks to Van! He was incredibly warm, professional, and attentive throughout our visit.nFrom the moment we walked in, Van made us feel welcomed and comfortable u2014 his service was thoughtful, genuine, and never pushy. It was clear he truly cared about helping us find something special, and his friendly energy made the whole experience even more memorable. Thank you again, Van, you really made our day!nStephen