Tiffany & Co. | Chadstone

08/03/2026nWonderful experience. Impromptu trip to Tiff and and Co to purchase this beautiful necklace. To match with my bracelet and earrings.nStaff were really attentive and friendly. Really pleasant experience, no rushing whatsoevernNew necklace to celebrate a new beginning.

Very disappointing and unprofessional experience.nI brought my Tiffany & Co. necklace into this store after the chain broke just over a year after purchase. Given the price point and reputation of the brand, this was already disappointing, as I expected far better durability from a luxury item.nThe staff member assisting me was rude, dismissive, and provided conflicting information. I was told the chain would need to be replaced at a cost of $130 as it was considered u201cwear and tear.u201d She initially stated that there had been a warranty policy, but later contradicted herself by saying there is no warranty on Tiffany jewellery at all except for diamonds. This inconsistency was confusing and unacceptable.nThe interaction ended in an extremely unprofessional manner. The staff member stood up and walked away without saying goodbye, offering any further assistance, or acknowledging me at all. I was left standing there feeling brushed off and disrespected.nFor a brand that positions itself as luxury and charges premium prices, I expected significantly better product quality, clear and accurate information, and a much higher standard of customer service. This experience has seriously damaged my perception of Tiffany & Co.

I just wanted to take the time to compliment Agnes for her stellar work ethic towards a purchase I made on the 16th of February. The second I lined up outside, she attended to me and asked if there was anything she could do for me. I was after a golden Tiffany necklace, and she immediately invited me inside to sit and discuss what I was after. She was very prompt in gathering the items, and helped me to put on the necklace. When I revealed it was for a friendu2019s graduation present, and asked for advice about chain length and sizing, she showed her amazing skills at the brand detail, and I truly felt she was listening to everything I was asking and giving me very insightful opinions. I selected my item and she offered me refreshments and I was so grateful to have been in the presence of such a dedicated employee. I am wary of high end name brands as I do not typically shop for them, but her service was so incredible, I certainly would buy more from the brand specifically because of Anges. Her amazing knowledge and dedication to customer relations should be rewarded, and I will be back to buy more, knowing that she is working there representing everything that is good in a brand :)