Cartier | Brisbane

Christopher at Cartier provided truly exceptional service. From the moment we arrived, he was attentive and genuinely invested in making the experience memorable. He demonstrated an impressive depth of product and knowledge of the brand. His professionalism, warmth, and attention to detail reflect the highest standard of Cartieru2019s brand. Thanks to Christopher, the entire experience felt effortless and special, I couldnu2019t recommend him more highly.

The clasp on my wife's 2- year old love bracelet broke and we booked a time to have it looked at.nKara who attended to us was very professional, efficient and helpful, assuring us that it will be sent away and looked at by their jeweller. Kara told us it would take around two weeks for the repair of the deformed clasp.nWe were very impressed when an email & phone call came after only one week informing us that the bracelet would be exchanged for a new one. When we returned to pick up the new bracelet, Matthew and his supervisor Angela attended to us. We were impressed by their friendliness, warmth, product knowledge and professionalism.

My previous review for this Cartier location was 5 stars after being served by a wonderful, professional associate named Louise. Unfortunately, todayu2019s experience ensures I will never return to this store.nnI called Cartier at 2:35 pm to ask whether I could have my Cartier lighter refueled. I was told there were no appointments available, but that I could safely walk in within the hour (by 3:35 pm) and that it would not be an issue. Based on this guidance, I drove 30 minutes into the city, parked, and walked over with my children on a hot, humid day with rain approaching.nnUpon arrival, the doorman was immediately hostile. A sales associate then came out and told us we could not enter the store. There were two groups already inside waiting to be served, yet no estimated wait time, no place to wait, and no confirmation that we would be helped at all, despite following the advice given by Cartieru2019s own call line.nnAfter reading other recent negative reviews, itu2019s clear this locationu2019s service standards are deteriorating or they are profiling customers. Very disappointing for a brand that once exemplified luxury and professionalism.