Cartier | Brisbane

We had such a wonderful experience at Cartier thanks to Amos and Chantal. Amos made our time in the boutique feel very special when we were looking for our wedding bands. Amos was incredibly warm and easy to talk to, which made the whole experience comfortable and enjoyable. We truly appreciate the effort, time, and care he gave us throughout our visit. We highly recommend him to anyone visiting Cartier in Brisbane store. Thank you again for making our experience memorable u263aufe0f

My previous review for this Cartier location was 5 stars after being served by a wonderful, professional associate named Louise. Unfortunately, todayu2019s experience ensures I will never return to this store.nnI called Cartier at 2:35 pm to ask whether I could have my Cartier lighter refueled. I was told there were no appointments available, but that I could safely walk in within the hour (by 3:35 pm) and that it would not be an issue. Based on this guidance, I drove 30 minutes into the city, parked, and walked over with my children on a hot, humid day with rain approaching.nnUpon arrival, the doorman was immediately hostile. A sales associate then came out and told us we could not enter the store. There were two groups already inside waiting to be served, yet no estimated wait time, no place to wait, and no confirmation that we would be helped at all, despite following the advice given by Cartieru2019s own call line.nnAfter reading other recent negative reviews, itu2019s clear this locationu2019s service standards are deteriorating or they are profiling customers. Very disappointing for a brand that once exemplified luxury and professionalism.

Walked in today to purchase a bracelet. Website said in stock - but low.nnAsked the host when I arrived if it was in stock, she said she canu2019t help me sheu2019s not sales. I watched the host walk around for 45 min asking people if they want a drink, and wiping down glass. After they served someone who walked in before me I was told it wasnu2019t available in store. Stood up there for 45min, the team has no idea who is next in line. Terrible communication.nnWent to Tiffanys.nnWaited 45min to be told it wasnu2019t in stock.