Cartier | Sydney

10/10 review for the Cartier Sydney Flagship store. Especially Casper & Lilyu2019s customer service when I purchased from the store.nnI was a walk in on a Saturday morning. There was already a queue of about 6 people before the opening of the store. They were still able to accomodate me and invest solid time with me despite the number of clients who had already made appointments. I originally booked my appointment on NYE, which was the only slot left for the year, but ended up just doing a walk in 4 days prior and they were able to assist me right away.nnI was welcomed in and was offered sparkling or still water or a coffee of my choice.nnMy first consult was with Casper. They didnu2019t have the creation I wanted at first but Casper was able to show me similar alternatives. He suggested I purchase through their e-boutique and pick it up in store and I am really glad I followed his advice. During my walk in consult with him, he really held space to hear my emotional milestone for acquiring the jewellery I was purchasing. He was caring, understanding and I felt so seen.nnAfter purchasing online, my jewellery was ready to he picked up within a quick turnaround of 4 business days. I was already in the city and travelled via train, and also came in much earlier than my planned appointment later in the day, and were able to accomodate me again.nnThis time, Lily shared my excitement for acquiring my piece and also held space for my emotional milestone story. She carefully opened everything with impeccable care and it was just stunning to watch her unbox my creation. Lily gave me a magnifying glass so I could look at the diamond more deeply, it was very pretty.nnBecause I was travelling by public transport, they were able to place everything in a white bag as I travelled to my next place.nnI am very very impressed with the customer service here, from concierge to Casper & Lily, to the closure of my time by concierge again, especially when both times were just walk-in appointments.

Michael at Cartier Flagship Sydney City store is fantastic to explain everything in detail to ensure we have the best experience & enjoyment.nJewelry Design + Craftsmanship + Quality are incredible from this 170+ year old institution.nBest to use online system 7 days ahead, to book a date & time to visit the store without waiting.nWarningu2026.. If you wait outside in a queue because you didnu2019t book an appointment online, expect to wait 30 minutes to 1.5 hoursu2026..

I had an absolutely great experience at Cartier Sydney today. It was my first time buying from Cartier, I decided to buy a ring and a pair of earrings both from the love collection for my birthday, I decided to treat myself. My sales associate named Joseph was very friendly and welcoming which made my experience even better than I expected. Thank you again Joseph for your expertise and quality service.