Lovisa | Burleigh Heads

I was in this store for 20 mins with not one staff member approaching me to see if I needed assistance. There were 2 yng girls working there who were chatting to a friend the whole time! One of the staff members was chewing gum with her mouth open & both kept talking when I came up to the counter with my purchases. This store has REALLY gone downhill since changing ownership.Ive gone there for years but wont be back! Reason is, the stock has changed. Its cheaper quality plus its not the first or even the fifth time that the staff have been so disinterested in serving! Just as well Im.not a shoplifter!!!

Danaleeu2019s customer service is absolutely sensational, I thoroughly enjoyed my time there albeit not purchasing anything. She was eager to shoot ideas to help me find what I was after even if it wasnu2019t beneficial to store sales. Her smile never faltered and her laugh is contagious. Never have I met a staff member who I instantly loved and got along with. I canu2019t emphasise enough on how amazing she was, she certainly brings value to the store. I hope the West Burleigh store is aware of her exceptional service. Thank you again Danalee x

I confess that I've always been afraid of piercing my ear at Lovisa because I always found the attendants very young and assumed they wouldn't have much experience, which made me feel insecure. However, today I went to Lovisa in Burleigh to exchange a gift and ended up piercing my ear with Abbey. She's very young, but very knowledgeable, she gave me confidence throughout the whole process and made me feel calm and comfortable. Very careful. I loved the result and highly recommend it. She is perfect!