Lovisa | Helensvale

Came through yesterday afternoon with my girls wanting to have their ears pierced.nnHad to wait an hour which was fine. We are happy to wait until theyu2019re available.nHowever we showed up back an hour later and didnu2019t get served for 20 minutes.nI then had to wait again for staff to stop talking with each other once they knew what we wanted.nI could understand waiting because itu2019s busy but waiting so you can have a chit chat. No thanks.nnNot only did we have to wait, the staff were rude, itu2019s meant to be get one, get another 50% off. I paid full price for all three.nnWouldnu2019t recommend.

Staff was absolutely horrid especially the blonde lady that worked on Wednesday 3rd December. In front of me was a Australian lady and when serving her was all nice and smiley, then when it was my turn [an Asian person] I greeted her with a smile, and she greeted me with a u201chmmu201d and looked at me with a face of disgust like she was talking to a person that didnu2019t shower in 10 years. Like excuse me, as a person that works there they should greet everyone with the same energy as the person before and after, not like this incompetent individual who stares at you in disgust.

My partner and I went down last Friday on 21st of February around 11ish to buy some piercings and he got treated by the manager named Liz and Madison, her young coworker with rudeness, worst customer service and aggressive behaviour. To make the situation worst, they called a security on us who only listened to the other side of story and got treated by him the same way. We felt attacked. This is not how you treat human beings. We are very dissatisfied, disgusted and disappointed with how the helensvale staff handled the situation. Will never recommend this shop to anybody.