Prouds the Jewellers | Cairns

I had the best experience at Proud Jewellery thanks to Immy! She was warm, patient, and genuinely enthusiastic about helping me find exactly what I was looking for. She really knows her stuff u2014 from explaining different pieces to offering honest, thoughtful recommendations.nnImmy made the whole process feel easy and enjoyable, and her kindness and professionalism stood out from the moment I walked in. I left with a piece I absolutely love and an experience worth recommending.nnIf youu2019re visiting Proud Jewellery, definitely ask for Immy u2014 sheu2019s incredible!

I had a terrible experience at Proud Jewellers Cairns Central. I bought a 9ct gold Pearl Pendant with diamonds. I tried it on, so I knew the chainu2019s length and weight. I was told it was gold plated, which was fine. I gave the pendant to the store manager, Saphir, and paid by credit card. As soon as the transaction went through, Saphir took the pendant to the back store to replace the u201cbroken claspu201d. It took her a minute to return. I was angry because there was no issue with the chain when I tried it on, and Saphir didnu2019t mention any problems. When I asked for the pendant, she said there was a knot on the chain and then changed her story to say it was broken. She said I could have a broken chain if I wanted. When I asked where the broken chain was, she said, ”Too bad.” I paid for the goods, and there was nothing wrong with them. Saphir walked into the back store without asking me if I wanted to swap the chain. I had a bad feeling about her honesty. She said it was a display and she had to swap it. Is this how Proud Jewellers does business? When customers pay for goods, they legally own them. You donu2019t walk away with paid goods without their consent. You donu2019t say youu2019re exchanging the chain as you walk off to the back store, giving your customer no chance to have any say in the exchange. For the public, check that Proud Jewellers doesnu2019t exchange your goods after youu2019ve paid. I wonu2019t return to Proud Jewellers in Cairns Central.

My experience at Prouds the Jeweller was quite overwhelming. I normally have only positive experiences at Prouds Cairns Central.nnMost of the staff were very friendly and greeted myself and my husband as soon as we entered the store, which I genuinely appreciated.nnHowever, one lady who I believe may be the new manager, as the previous manager who normally served me was nowhere to be seen u2014 was very loudly having personal conversations on the shop floor, swearing, and even discussing how much money the store had made that day and how much each staff member still needed to make. This felt extremely unprofessional and made the environment uncomfortable. I did not feel inclined to spend my money at this shop and left after that.nnWonu2019t be shopping here again.