I attended the store to purchase a charm and briefly mentioned an issue i had previously. I did not want or expect anything to come of my comment it was just to raise awareness. The young lady who served me insisted on me speaking to the manager Nardene who went above and beyond to resolve the matter. It was great to see that there are still people out there who believe in their brands and good old fashioned customer service.

My daughter and I visited this morning, and Sabrina provided outstanding service. We were truly touched by her kindness and professionalism. Thank you, Sabrina, for making our day so special.

Shout out to Danika (guessing on the spelling) for spending many tedious minutes on the phone with me to assist me on my warranty issue. Very helpful, much appreciated.