Prouds the Jewellers | Carindale

was served by an old lady with red hair today. i was looking for a ring for my partner and was asking her questions she proceeded to laugh in my face and even laughed when she walked away and not to mention made fun of my partners ring size saying that he had u201clittle lady fingersu201d. wouldnu2019t recommend going there especially if youu2019re going to be served by her. she was incredibly rude and disrespectful. took my business elsewhere and was treated with much more respect!

Disgusting ! The 22/01/26 I was served by a women who asked to view my drivers license prior to holding a bracelet that I wanted to purchase. I asked, why? As I have never in my life walked into a store to look a purchasing a product to only be questioned on my identity! Her response u201cwe have had a few snatch and runsu201d I felt absolutely offended belittled embarrassed in front of other customers in the store! If this is not discrimination, I surely would love to know what this action would be called! To add to this there were other customers in the store that did not get questioned for drivers license! Iu2019m a qualified therapist that actually works in the prison system! Proud, your staff clearly need to be up skilled, discrimination is not okay. This experience was absolutely horrifying!!!!!! Iu2019m still lost for words! And I still brought the bracelet! Refuse to walk out with a so called PROUD bag or box. I walked out with the bracelet and a receipt in my hand absolutely disgusting service!

Bought a $200 Lorus golden watch on 23rd of December, 4 months later after rarely wearing it stop working. Dropped it of off at Prouds Carindale on 22 second of May and was informed the battery replacement would be covered by warranty and itu2019d take 2 weeks to get it done and Iu2019d be contacted by phone when it was ready. 3 weeks have gone and no contact whatsoever, decided to visit the store and was told that an email was returned to them saying that they couldnu2019t find the warranty but no one form the store contacted me and now theyu2019re saying itu2019ll take 8 weeks and them havenu2019t even looked at my watch. How in earth a watch has a 16 weeks lifetime and another 11 weeks on u201cservice to get a 10 dollars battery replaced. Very disappointed with the staff that didnu2019t make any effort to support and acknowledge their lack of communication, and insinuating that if I wanted it replaced Iu2019d have to wait. Would never buy a cheap earring from them again, thatu2019s why theyu2019re always on sale, shit donu2019t last.