Bevilles | Charlestown

Bevilles should be ashamed of themselves.nThey said to purchase before 19 of December for guaranteed delivery by Christmas. I purchased on the 15 of December. I patiently waited for my tracking number. 2 days later I received an email saying I had to pass a security check and they asked how I paid for it eg visa MasterCard etc and for proof on my bank statement. I provided the information required. I called them the next day and asked if this would still make it by Christmas, which I was assured it would. The next day I received an email saying my order had been cancelled without am explanation as to why and thatu money would be refunded within 5 business days. We are now 2 days out from Christmas and I still have not received my refund of $800. So now it seems my wife won't get that nice diamond ring that she deserves by Christmas. Thanks Bevilles for ruining Christmas. Your whole process needs a complete overhaul. This is absolutely disgusting customer service. I am appalled at how you think it's ok to do this to someone especially at Christmas time. I paid using my visa debit card and no doubt will be waiting till well after Christmas to be able to buy my wife what she deserves. Needless to say I will NEVER buy from bevilles again.

I recently purchased a watch at Bevilles in Charlestown Square and received service from Krystal, Mega, Trudi, and Alyssa over several days. They were all friendly, respectful, and extremely helpful. What stood out most was their exceptional teamwork; they worked together seamlessly to provide top-notch customer service to everyone in the store. This team exemplified collaboration. They are a true credit to Bevilles and highlight the strength and professionalism of your brand. I could have bought my watch elsewhere or online, but their outstanding service convinced me to choose this store. Thank you ud83dude4f

Recently purchased a few items from this store, and the help and information I received from Zenita and Krystal was spectacular. They went above and beyond with helping me pick out items that were in my price range, and suited my style, and were incredibly warm and friendly towards me! A++ customer service. Will be back to buy more from these girls.