Swarovski | Cheltenham

I visited the Southland store this afternoon . On entering the store, the indifference from the staff members was evident . Two staff members appeared disinterested in attending to customers. Notably, an Asian staff member seemed to be the only one actively working. Unfortunately, none of the staff wore name tags, making identification impossible. I inquired about a specific pair of earrings and was informed that they were unavailable, despite my mention of the Chadstone store confirming the availability of two pairs at Southland. The staff showed no interest in verifying the item's availability. I had to locate it myself within the store. The service was subpar compared to other Swarovski stores I have visited. It was disappointing to see staff dressed in casual attire, appearing unprofessional and disinterested in customers. Has there been a decline in standards?

Huge thank you to Daisy who was an extremely kind, empathetic and professional staff member who went above and beyond to process my return. Thank you Daisy! u263aufe0f

Always a great experience in this shop! Some great sales too!! Such friendly service in this store. Highly recommended.