Michael Hill | Clarkson

We ordered my husbands wedding ring on the 5/8/25. The lady who served us on the day was super lovely & helped pick what we thought was the correct ring size. We were apprehensive & thought my husband might need the size down but she assured us as the ring will be thicker than the sizing one so it would be fine. It arrived 4/5 weeks later, seemed to fit fine. We got married the 27/10, very quickly realised the ring was in fact too big as it continuously slipped off my husbands finger. We went into the store on the 31st to see about exchanging it for the size down (his ring isnu2019t able to be resized.) The older woman was immediately so dismissive & rude from the get go claiming she doesnu2019t see how itu2019s too big. I tried telling her itu2019s slipped off several times already but the whole time she was not listening & saying itu2019s fine it spins around on his finger, his knuckles would stop it falling off?? She somehow convinced my husband not to size down as she claims heu2019d never be able to get it off ever again & dismissed our concerns. Well fast forward to now & it has fallen off his finger (surprise surprise!) & itu2019s now lost god knows where in the Pilbara. So now we need to replace his ring & have wasted nearly $500 because the consultant wouldnu2019t do her job & listen & help. Would never recommend this store & will not be repurchasing from here again.

Just went in about 1 hour ago, lovely lady served me, I believe she was Scottish but I'm not 100%, got a quite nice emerald necklace for my girlfriend and she absoloutly loves it. Service was immaculate, was shown other options if I wasn't 100% on something and even showed me jewellry that would match my current girlfriends jewelry. I believe she went up and beyond for me, sadly i wasn't able to catch her name but she was great. And if you are somehow reading this, my girlfriend did cry alot after seeing it :)

Terrible service, went in to get rings resized but the store could not assist me as they cant hold onto jewellery?. Called joondalup store and they helped me with the issue in 10 mins. If you have jewellery maintenance issues go to joondalup.