Angus & Coote | Craigieburn

Had an extremely terrible and traumatic experience in this store. I bought a pair of earrings which due to their locking design kept getting caught in my hair and coming of my ears. I lost one piece 3 times within less than week. Having spent so much money on them, I went to return them.nThe store manager was extremely rude. When she found out I am there it exchange- she made rolled her eyes. She then had a very different and angry tone. She wouldnu2019t listen to me. Instead she kept cutting me off and denying what I was trying to explain that I am wrong and that doesnu2019t happen. Then she went on to explain that since they are worn she cannot exchange them. I understand that might be the policy but I explained that due to their design the earnings are no good as if I lost a piece the money is wasted for me. She kept screaming itu2019s worn. She then took my earrings and kept them in the store and never offered them back to me, neither a return or exchange. She also seemed very angry like about to hit me or something and I felt very intimidated and threatened by her. Even a lot of customers left the store.nHope someone from the management reads this and takes disciplinary action against the manager who clearly doesnu2019t want to deal with a situation and wants the easy way out.

I went in to find a gift for my friendu2019s birthday and had a lovely experience with the staff (I didnu2019t get her name). Super helpful and helped me find the perfect gift without any pressure or stressnnThank you so much :)

Oh boy, are their pieces worth it wuth the horrible customer service ? NO ! They asked for proof of id, just for looking around ! I had my kids and fuests from overseas along ! Absolutely distasteful ! Selling diamonds with these manners? Never returning customer !!