Angus & Coote | Karrinyup

We were looking for a special gift and was attended by Deelana, who was very helpful and knowledgeable.nShe spent some time showing us options.nWe returned the next day, changed our selection, and completed the purchase.nIt was nice to be served by a person who cared, and at no time did we feel that it was too much trouble.

My partner bought me a gold bracelet as a gift and was upsold the resizing/cleaning package. I felt the bracelet was too big so took it in to the store to be resized. The shop assistant told me the size was fine. I figured she knew more than me. I lost the bracelet within 2 weeks. It was over $500, plus the care package where we were offered no care, just sent on our way. Would never shop here again!

Terrible customer service and bad quality, Never buying here again. Bought a bracelet and noticed it had two loops melted together, accepted it as it wasnu2019t that visible. I then lost the bracelet on the second day after purchase as the closure didnu2019t hold up either - which I saw when I found it again two weeks later in my driveway (so lucky). I returned to the store to see if they could help me out. I was told they donu2019t sell bracelets like this and that I mustu2019ve purchased it elsewhere. I hadnu2019t kept the receipt because I didnu2019t need one to receive customer service since around 2010, also I didnu2019t plan to return it. I went back with my bank statement and purchase date so they now had to acknowledge they sold me this bracelet. And it really just needed a new closure! They sent it in to their head office. Now, 7 weeks after I first came into the store, I received a statement that they wonu2019t do anything about it, telling me again that they wouldnu2019t have sold it like that. They offered me to buy a new one at a discounted rate, just so I spend even more money at their store?! Thanks no thanks, customer lost but saved $10 (what a new closure would cost them). Also amused by the manager and the employee who threw their hands up in the air saying u2018theyu2019re just the messengersu2019. How did they make it through the recruitment process?