Just wanted to say a big thank you to the two lovely ladies who pierced my daughteru2019s ears today at Kotara Lovisa. They were so patient, caring, and made her feel completely at ease throughout the whole experience. We really appreciated your kindness and professionalism u2014 thank you for making it such a positive and special moment for her!

Make an online purchase from #Lovisa. Tells me it will take 10 days to be delivered to the Kotara store. Finally get an email on Saturday to say itu2019s ready to be picked up at Kotara store and i have until the 22nd Novemeber to collect it.nnGo there today only to find the store has closed down for renovations. Westfield Information state they have been closed for a week and have possibly another week until completion!nnYou can understand my frustration that this wasnu2019t communicated and they are telling me itu2019s ready to be picked up with a time frame yet they arenu2019t even therennNeedless to say when I emailed them and they stated they understood my frustration and would u201cescalate my inquiryu201d. I wasnu2019t going to put up with their BS and lack of customer support. Demanded an immediate refund and told them they are pathetic. Stand by that comment!

Looking for a headband for my daughter for a wedding. Found one we loved, tried it on as she's only 9 to make sure it fited nicely. Was asked to remove it and get it off. What a joke, not even a sign around to enforce this.