Angus & Coote | Liverpool

I had an excellent experience at Angus & Coote Liverpool while purchasing a Christmas gift for my wife. Ryanne was fantastic, friendly, attentive, and very knowledgeable. In the end, Ryanne helped me choose a beautiful pair of earrings that I know my wife will love. She made the whole process stress free and enjoyable. Outstanding customer service and a real credit to the store.

I am so turned off on the experience here. Disgusting service and the staff is not accountable. My partner and I were looking for wedding bands I picked one I liked. It was very obvious it did not fit me! She was eager to make a sale. I was discussing options on sizes and getting as much detail. As I was talking she whipped out the eftpos machine and my partner tapped and paid the ring second of this moment I asked her what size is the ring ? And she said it was size O I am a K ! I said to her why would you take the payment until all my queries were answered ? She started blaming me and accused of me wanting to purchase the ring so badly! I said to her I can not wear this band itu2019s doesnu2019t fit me. I then agreed to resize it she went to check my size and said she canu2019t resize it! I then asked to get a refund as there is a huge miscommunication. She was not going to give us a refund until i started to get a little emotional as wedding bands is such a sentimental thing and I knew l lose it. It was so big for my finger. My partner had to beg for a refund. What a traumatic experience in a jewellery store. Refunds at any store should be allowed especially it didnt even leave the shop.

Terrible jeweller bought a piece from here as a gift but then found out someone else had bought the same gift. I thought no problem I'll swap the gift for something different from the store... Nope this store has a no refunds no exchanges policy. I explained the situation to them and the clerk says well sorry we don't do exchanges because then we would lose a sale.nnI also tried to use a $200 gift card that was still in date according to what had been written on it. They said sorry it's out of date when we scan it sorry nothing we can do... Honestly both these situations happened within one month and I will never shop at an Angus and Coote or any of its affiliates again after finding out their policies.