Secrets Shhh | Maroochydore

This is not directed at the Maroochydore store. The lady Gayle who Iu2019ve spoken to has tried to be as helpful as she can be. But I wouldnu2019t be placing any online orders through this company. I placed an order over a month ago which still has not been shipped to me and after several emails to the online u201csupportu201d and numerous phone calls I still have been given no answers as to where my ring is and they are not giving refunds in store either. I am now left with no ring and a loss of money and no one can help me. No one is responding. So be aware with any online orders.

My partner and I had an amazing experience at Secrets SHH Jewellery in Maroochydore! Hayley, and Sarah were incredibly welcoming and helpful. They went above and beyond to ensure my partner and I were given the best experience during such an exciting time in our lives. We are over the moon with my ring and definitely could not recommend the two girls enough, we will be back!nI highly recommend visiting this gem of a store u2013 you wonu2019t be disappointed!

Two part Review rating indicative of post sales supportnGail and the sales ladies at Sunshine Plaza were amazing when I bought the ring and again today in trying to assist me with an issue, unfortunately without luck. Five starts to the Sunshine Plaza team! u2606u2606u2606u2606u2606nnThat said Louise at online sales repair centre, when I returned my ring four months after purchasing was anything but helpful, quite condescending and has tainted my experience completely.nnI bought this on 30 December, wore it on New Years eve to a civilised night out of a few drinks and a meal, and put it back on again on 28 April the day the stone fell out at home.nnLet me be very clear I don't wear any jewellery other than ear studs on a dialy basis, and when buying this was told it was an everyday piece. Clearly not.nnIn a nutshell, I was told in writing, on receipt of my return, the jeweller review would take 3 to 5 business days - 9 business days later I called to follow up, Louise took much time to even work out who I was and what piece of jewellery I was calling about (that, in and of itself suggests too many returns).nnThe discussion progressed to how I must have done the damage, the tone was quite accusatory and in additon was quoted half the purchase price to fix something I wore once.nKeep the ring, your disinterested service, your lack of (your timeframe) response and your shoddy workmanship!nI DO NOT RECOMMEND AT ALL PURELY FOR THE LACK OF AFTERSALES WARRANTY AND AFTERSALE SERVICE. Stay away!