Very unsatisfied with the quality of jewellery from Michael Hill, and even more so with the unfriendly staff at the Morayfield store. My husband purchased a necklace set with the matching earrings as a Xmas present. After just 2 weeks of wearing the earrings the butterfly backs became loose. One earring was lost, and as I went to examine the other, it broke apart in my hands. We had insurance on the jewellery so returned to the morayfield store where it was purchased, only to be confronted by a very rude late-aged lady who was not interested in hearing the explanation. Rather than listening, she was incredibly defensive and constantly talking over us. We will not ever purchase from this store again and will spend our money elsewhere where the quality of jewellery and staff is of a higher standard.

disappointed with not only this locations customer service but also the jewellery itself. had countless issues with jewellery from here that was gifted to me itu2019s the only reason i go hereu2026 the staff always have an attitude and make it seem as though itu2019s an inconvenience to serve customers. seems like im not the only person whou2019s unhappy with their behaviour.

We had great service when we were spending $$$$ on engagement and wedding rings... after sales support with their lifetime care plan is absolutely shocking. Clearly staff are paid commission, so the time they have to spend on cleaning and organising for rings to be sent away is time they aren't able to sell anything and make commission. If only they all wore name badges I'd name the two rude women I unfortunately had to deal with today. It seems only the nice staff wear name badges... for good reason I think!