I purchased a diamond ring from Michael Hill at the Eastland branch. Unfortunately, when the ring turned out to be too big for my wife, our experience at the Northland branch was extremely disappointing.nnWe went there to enquire about resizing, but one of the senior sales staff (a sales lady) was very unwelcoming. She did not greet us at all, showed no warmth, and made us feel judged and uncomfortable. Her body language and attitude suggested she was unhappy dealing with us, which is unacceptableu2014especially for a brand that prides itself on customer service.nnBuying a diamond ring is a special and meaningful purchase, and customers should be treated with respect regardless of the situation. This experience left a very negative impression and does not reflect the level of service I would expect from Michael Hill.nnI hope management addresses this issue and provides better customer service training at the Northland branch.

The only reason it isnu2019t a 1 star is because of the wonderful manager that took over from Sharon today.nnI normally would never name a person when doing a review but I am sorry but Sharon has terrible customer service skills, the intensity of her is just on another level.. very unprofessional.. when asking to have my ring re sized half a size smaller.. she asked u201cwhat have you lost weight?u201d u2026 itu2019s just so unprofessional.. we use this store because we have to for our rings under the care plan but before we go we pray and pray we wonu2019t have to see Karen.. sorry I mean Sharon.. sorry Sharon you need to do some serious self reflection on your customer service because you give a vibe of AVOID AVOID AVOID!nnAlso the quality of the white gold rings are terrible. They turn yellow within a few weeks to a month and are so soft they scratch and mine snapped after a resizing :/

If I could give zero stars, I would.nnPurchased an engagement ring with a Care Plan and missed an inspection by four days, then was told the Lifetime Diamond Warranty was void, despite the ring being inspected and confirmed to be in perfect condition.nnIt was not explained at purchase how rigidly this warranty is enforced, or that being even a few days late would result in it being cancelled. No reminders, no discretion, no goodwill.nnA u201clifetimeu201d warranty that disappears over four days is not what most people would reasonably expect.nnExtremely disappointing experience.