Prouds the Jewellers | Werribee

There's needs to be a new training manual in kindness and general respect towards customers.nnI came in eager to purchase a few items as Christmas gifts, and a lady who I assumed was the 'manager' was quite bitter and uninterested in serving me. I maintained my respect and tried not to be a hassle. I would not allow my enthusiasm to be diminished by someone else's horrible attitude.nnI ended up leaving and purchased at their competitors in the centre. I am not entirely sure who that woman was but she can't be mistaken with her dusty and droopy lash extensions and disappointing demeanour.nnEqually as important, attentiveness is not difficult especially in an empty store. Kindness is free but the jewellery isn't so if they want to make sales, they should consider it.

Staff needs training in this branch. Bought a watch on 9th jan which had a sale tag on it.upon purchase sale rep said the price has gone up unfortunately we can not offer that price and said it was our mistake. I believe they should offered me that price. Proud manage speake to those 2 sales rep in that branch and return my balance back. M waiting for the call.

Purchased ssilver earrings with cubic zirconia.nWore them for 8 days, a several stones had fallen out. Went back to store Pacific Werribee, and requested refund as item faulty a not fit for purpose. 2 female staff like the gestapo and like parrots repeated the mantra, we have to send earrings back to jeweller for assessment.nThe next day i called head office Prouds a spoke with Amber. Amber said she will call Pacific Werribee to see what has happened, and Amber made the comment if it was her in the store on the day, she may of made a different call as far as giving refund on the day. Today i go into Prouds just to ask where we are at with the earrings. The lovely staff member looked under the counter and showed me my earrings in their bag, on the bag was written in black texta REFUNDnYoung girl said it appears earrings where not sent out to jeweller, hence to give refundnThe Manager organised my fefund. I Asked why was I not given a call to come pick up?nManger did not know.nI got partial refund as the balance went to another pair of earringsnnBottom line, earrings did not leave the premises for jewller to examine. It seems head office Ms Amber organised a refund.nYet no one called menPlease only go to jewellers that are reputable and adhere to consumer law,which is customer has the right to repair, replace or refund when item not fit for purpose or faulty. Stones falling out of earrings with 8 days is faulty. Thankyou i rest my case