Swarovski | Canberra

I recently bought the cutest ring here and had a nice chat with the lovely lady working there with gorgeous eyes and hair!!!! I got the perfect balance of space to browse and assistance finding the right size for me. Thanks for the amazing customer experience!!

I'm so annoyed, I went to pick up my stuff yesterday (Black friday) and the salesperson treated me like I was getting everything for free! First, she didn't even offer me a bag, and when I asked for one, she handed me old, crumpy bag. When I told her it was a gift, she gave me the smallest bag like I was asking for a favour. No greetings, no nothing! She was super rude. If this is how people are gonna be at outlets, I'd rather not shop there. We're not getting things for free, you know!

During my recent visit to Swarovski, I encountered two staff membersu2014one who was genuinely pleasant and welcoming, and another whose conduct was extremely disappointing. When I approached the second staff member for assistance with a bracelet, she immediately began searching for the price tag in a noticeably rude and dismissive manner, speaking sharply to her colleagues.nShe then placed the bracelet beside me without a word, avoiding eye contact and making visible expressions of annoyance. She repeatedly walked away to check the price and, without allowing me to even try the bracelet on, stated the cost abruptly. When I asked her to assist me with putting it on, she handled my hands with unnecessary roughness and appeared visibly irritated throughout the interaction.nThis level of unprofessionalism is unacceptable for a brand known for its customer experience. Courtesy, patience, and respectful communication are basic expectations, and this behavior falls far below that standard. It created an uncomfortable and unpleasant shopping experience, which should be addressed to ensure future customers are treated appropriately.