I visited the store on December 30th at around 11:00 a.m. There were two female staff members working at the time. As soon as I entered the store, they greeted me warmly and asked what I was looking for.nnI tried on two necklaces I was interested in and was able to purchase a beautiful black swan necklace at a sale priceu2728nnTheir customer service was truly wonderful, and thanks to them I felt comfortable and enjoyed my shopping experience. I wanted to write this review to express my gratitude.nnThank you very muchud83dudc96

I never leave reviews, especially good ones but Simone is by far the best customer service giver I have ever experienced. I have purchased from her about 3 times and had a faulty item replaced by her and every time she is exceptional. If I walk past the store and she isnu2019t working I wonu2019t go in. Thankyou Simone xx

Wow! What an experience! When they say: all that glitters, is not gold - itu2019s probably because itu2019s a Swarovski jewel! And the Wollongong store is the Crown Jewel! My search for a special gift, led me to the store, when the captivating window display caught my eye - but it was personal attention from Raj and his staff, in patiently taking me through various creations that they had on offer, thatu2019s really left a mark in my mind. They opened me up to a world of craftsmanship that I never knew existed, with items that left me in awe, due to their design and finish. I was surprised to find trendy figurines and pop culture influenced designs as well. I was spoilt for choice in the end, but the insights from the manager, led me to a gift thatu2019s earned me some great browning points with my wife!