Prouds the Jewellers | Mandurah

I had a great experience here with Josie! She gave me super helpful advice and guided me in picking a fantastic piece for my collection. Thanks for everything, I'll definitely be back! ud83dude0a

HORRIBLE SERVICE- I was going in to buy G-shock watch and thick gold necklace had $5k to spend. Quick lesson in retails girls, doesnt matter how one is dressed or if its 5min before knock off, you shouldn't judge a book by its cover and wait for your customer to finish, doesnt matter if they spend $5 or $5k a sale is a sale ud83eudd26ud83cudffcu200du2640ufe0f ud83eudd37ud83cudffcu200du2640ufe0f......and you just missed out on a $5k saleud83eudd2d the next jeweller shop down got my business they made an effort to greet us and waited until we were finished, THEY didnt say were closing ud83dudc4b.... Word of mouth is a powerful marketing tool and lucky I have multiple social media pages and can reach over a 100k audience ud83dudcb8ud83dudcb8ud83dudcb8ud83dudcb8ud83dude18

You need to train your staff better.nnI bought a gift in November and asked specifically if it could be returned since, as a gift, I wasn't completely certain they would like it. When I went to return it I was told this wasn't going to happen by the absolute rudest woman with black box dyed hair and fingers covered in cheap fake diamonds I've ever had the misfortune of dealing with. I ended up leaving and coming back today instead just to deal with someone other than that sniveling, sneering petty tirant.nnThe woman we spoke to today was at least and somewhat apologetic about the mistake this store made and put the consequences onto me instead of rectifying it.nnIt wasn't lost on me that the policy, as it's written, doesn't prohibit a real refund.nnWhat should have happened is that a manager should have authorised a real refund since it was the stores mistake.nnAll this did was ensure that I'll never shop with Prouds again. It wasn't cheap being jewellery but my future purchases at other jewellery stores won't be either. The bare minimum one should expect when spending hundreds or thousands of dollars is to be given correct information and given it politely, as opposed to being lied to rudely