Brenton replied to my email with such thorough and thoughtful answers, clearly confident in his knowledge, and genuinely enthusiastic, which immediately instilled confidence. This followed an equally positive in store experience (when visiting Melbourne from interstate) with Brenton and Scott a couple of months prior. Scott suggested that the verdigris cluster hoops would work well with the emerald cluster cartilage I had just purchased for my new in store piercing. Great customer service, knowledgeable and a genuine love for the product they sell. They could not have been more helpful. Such a positive experience, especially when making a significant purchase remotely. In love with my new verdigris cluster hoops and petite gossamer climber.

Had the best experience getting my diamond soldered bracelet by Mina! ud83dude0dnIu2019m so happy with how it turned out. The bracelet is beautiful, super comfortable, and I barely notice Iu2019m wearing it. Mina was amazing and made the whole experience enjoyable. Highly recommend!

Update: the company has reached out to me and offered an extraordinarily generous replacement at no cost. I am very happy to change my review and recommend this company.nnDiamond Chain 03. My friends all chipped in to buy me this lovely bracelet in March 2025. It cost >$550. I was not able to select the soldered verson as I am a Nurse and need to be able to remove it. After wearing it for a couple of months, it snagged on my dogs lead and broke off. I sent it for repair (complementary - thank you!) which took >5 weeks, and once it was returned, I wore it for 2 days and looked down one morning and it was completely gone. I will never know the cause as I have not found it, but I am highly suspicious of the quality of the repair. Very sad for my friends who bought it for me - and sad as it was a gift for my 50th birthday :( I won't purchase from them again, as I am not convinced of the quality. Reading other reviews - it seems it is the quality. Very disappointing.