Michael Hill | Moorabbin

Had the pleasure of purchasing a beautiful ring from Michael Hill at DFO Moorabin back in October from a lovely and very knowledgeable lady by the name of Cathie. The service was impeccable and left there very satisfied with the great service. Unfortunately we had to contact Michael Hill as one of the diamonds fell out of the ring. Our local Michael Hill was not much help and didnt show much interest in being of assistance so we made the pilgrimage back down to Moorabin. To our relief we were greeted by the lovely Cathie yet again, who solved our problem once again with no fuss at all and decided to purchase an additional ring.nCathie, a big thank you for your excellent service as always, thanks to the other ladies also for their assistance today. Bec left a very happy lady. Cheers Gordon

I came into Michael Hill DFO Moorabbin to find something special for my partner for our anniversary. The Manager Jasmina assisted me throughout the process. She was incredibly helpful, patient, and made everything feel easy and stress-free.nnIu2019m very happy with the service I received and truly appreciated her support and guidance in picking the right piece for my partner, she absolutely loves it! Iu2019ll definitely be back for future occasions and Highly recommend Jasmina and her team!

I would not recommend Michael Hill DFO Moorabbin. Due to aggressive sales practices, misleading information regarding product quality, and unprofessional conduct, customers may be placed under unnecessary pressure and confusion. I advise seeking a more transparent and reputable jeweller elsewherennMichael Hill u2013 DFO MoorabbinnnMy experience at this store was extremely disappointing and distressing. The staff were aggressive and applied constant sales pressure, creating confusion rather than providing guidance. Management appeared disorganised, leaving the customer feeling misled and unsupported.nnI was given false and misleading information regarding the quality and colour of the ring, showing a clear lack of product knowledge and honesty. The service style was conniving and manipulative rather than professional.nnMost concerning was the rude, unempathetic behaviour shown toward me, Amaro, where I felt verbally and physically intimidated during the sales process. There was no consideration for the emotional importance of a wedding day, only a focus on pushing a sale.nnThis level of unprofessionalism and lack of integrity is unacceptable for a jewellery brand associated with such important life moments.nMe and my bride had negative and Phycological experiences at the Store.