Angus & Coote | Cheltenham

My experience at Angus & Coote Southland was appalling from start to finish.nnI purchased a pair of earrings that were faulty the moment I got them home due to a defective clasp. The issue was identified immediately and the earrings were never worn. I returned to the store the very next day.nnAt the time of purchase, I was not allowed to properly handle or inspect the earrings. When I returned the next day, staff claimed the fault had been u201cfixedu201d.nnWhen the earrings were brought back again a few days later, the explanation changed entirely. I was then told:nu2022tThere was no fault, but alsonu2022tthere was a fault and I had caused itnnThese statements simply donu2019t add up. An item cannot be u201cfixedu201d if there was never a fault in the first place, and then they blamed me for somehow causing the fault that supposedly didnu2019t exist.nnThe customer service throughout was defensive, dismissive, and accusatory, with staff more focused on denying responsibility than resolving the issue.nnIn my view, this store is selling inferior products and is well aware of it all you have to do is read the many reviews describing almost identical experiences.nAvoid this store if you are looking to buy jewellery that is of functional quality.

If I could give this location 0 stars I would. I would like to clarify the original salesperson who served me was lovely and helpful but it was my experience coming back to this store that left a sour taste in my mouth. I purchased a necklace for my partner that broke after only 2 wears - obviously we were both upset as I had spent a large amount of money on it. I took the necklace with the receipt back to this store hoping for a replacement and was u201cservedu201d by an older woman. I was told quite rudely that the chain was a display (which I was not told about when I initially purchased) and that they buy them in bulk for about 5 cents a kilo (???????). I wouldu2019ve been understanding if not for the horrid attitude I received immediately upon entering the store. The woman shrugged and said u201cThereu2019s nothing wrong with it. I donu2019t know what you want me to do. You can buy a chain.u201d before turning away from me. Had I received an ounce of understanding I probably wouldu2019ve bought a genuine chain, but this was not the case. I would expect this behaviour from a 15 year old working their first job but not from a 50 year old woman working in retail. Stay away from this location, especially if you donu2019t u201clooku201d wealthy or older.

Iu2019ve been here a few times over the years and have always had a great experience. A standout for me was the store manager, Madina. She is so lovely! She is so helpful and happy to answer any questions I have. Unsure why this store has such negative reviews, Iu2019ve honestly never had a single bad experience here. Thanks again Madina and team!